FAQ
Frequently Asked Questions (FAQ)
1. General Questions
What services does 911Prints offer? 911Prints provides a range of custom printing services, including apparel, promotional items, marketing materials, event branding products, and personalized gifts. We specialize in high-quality, customizable solutions to meet your personal or business needs.
Where is 911Prints located? Our headquarters is located at 5855 Oakbrook Pkwy Suite A, Norcross, GA 30093, USA. However, we serve customers nationwide through our online platform.
How do I contact 911Prints? You can reach us via email at [email protected] or by phone at (706) 847-0071. Our customer service team is available during business hours to assist you.
2. Ordering & Customization
How do I place an order? To place an order, visit our website at 911prints.com. Select your desired product, upload your design or use our online design tool, and complete the checkout process.
Can I see a proof before production? Yes, we provide digital proofs for your review and approval before production. Be sure to carefully check the proof to avoid errors, as production will proceed based on your approved design.
What file formats do you accept for custom designs? We recommend submitting high-resolution files in PDF, PNG, or vector formats like AI or EPS to ensure the best printing quality. If you’re unsure about your file, our team can assist you.
Can I order samples before placing a bulk order? Yes, sample orders are available upon request. Contact us for details on pricing and turnaround times for sample items.
3. Payment & Pricing
What payment methods do you accept? We accept major credit cards, PayPal, and other payment methods listed on our website during checkout.
Are there discounts for bulk orders? Yes, we offer volume discounts for bulk orders. Contact our sales team for a custom quote based on your order size.
Do you charge sales tax? Sales tax is applied based on your shipping address and local tax laws. Non-profit organizations and government entities may qualify for tax exemptions with appropriate documentation.
4. Shipping & Delivery
What are your shipping options? We offer standard, expedited, and domestic shipping options. Costs and delivery times vary based on your location and the shipping method selected at checkout.
Can I track my order? Yes, once your order ships, we will provide a tracking number via email so you can monitor its progress.
Do you ship within the USA?
Yes, we ship to all destinations within the United States. Additional fees may apply for certain regions or expedited shipping options.
Do you ship internationally? No, we ship to select domestic destinations. Additional duties, taxes, or fees may apply for domestic shipments.
5. Returns & Refunds
What is your return policy? Customized products are non-refundable unless there is a defect or an error on our part. If you receive a defective item, contact us within 7 days of delivery for assistance.
Can I cancel or change my order after it’s placed? Orders can be modified or canceled before production begins. Once production starts, changes or cancellations are not possible. Contact us as soon as possible if you need to make adjustments.
6. Non-Profit & Government Clients
Do you offer special pricing for non-profits or government organizations? Yes, we provide discounted rates and tailored services for non-profit and government entities. Contact our team with your documentation for eligibility verification.
Can you handle large-scale projects for events or campaigns? Absolutely. We specialize in managing large-scale printing projects and can meet tight deadlines for events, campaigns, and organizational needs.
7. Technical Issues
I’m having trouble uploading my design. What should I do? If you encounter issues uploading your design, check the file format and size. If the problem persists, contact our support team for assistance.
The website isn’t working properly. How can I report this? Please contact us via email at [email protected] or by phone to report website issues. Our technical team will resolve the problem as quickly as possible.
8. Additional Questions
What if my question isn’t listed here? If you have additional questions, feel free to reach out to our customer service team. We’re happy to help!
